FAQ

How can we help?

• I cannot login to my account

  If you are having trouble logging in, please check your email address and password and try again. If you still cannot login, try resetting your password. If it does not help, please contact us

• My website responds little bit slower than it is in pinghome statistics. What is the reason?

  Our infrastructure is in AWS, when your servers also in AWS, responses can be very fast.

• Pinghome notified us that my website is down. From our side it is working but because of some issues it responds too slower than usual. What is the reason?

  Pinghome is monitoring your website and if your website responds slower than 5 seconds (can be different for different plans). We detect it as a timeout and we notify you. You can check your website status in Pinghome dashboard.

• What user agents does Pinghome use to check my website?

  We use our own user agents, most common one is Pinghome/1.0.0

• How can I whitelist Pinghome bot?

  For allowing us to check your resources please navigate to your firewall rules and add Pinghome/1.0.0 as a user agent. If you would like to specify a custom user agent (example: Pinghome/1.0.0 Bot (some unique text)) for your resources, please contact us.

• From which IP addresses are you checking the URLs?

  We strongly recommend configuring your firewall to allow our User-Agent, as our IP addresses may change periodically.
  
  But, you can also refer to the list of our IP addresses, which is available at https://www.pinghome.io/ips.txt.

• I do not want to get notified about my website status. What can I do?

  You are getting notifications about your website status by default.
  You can pause them in your resources page or simply delete all your resources. If you still get notifications, please contact us.

• How can I delete my account?

  To delete an account, you can use the customer settings menu from the console.