I cannot login to my account

If you are having trouble logging in, please check your email address and password and try again. If you still cannot login, try resetting your password. If it does not help, please contact us.

How can we manage resources that usually recover within 1-2 minutes and avoid receiving notifications when they are recovered?

To manage resources that typically recover within 1-2 minutes and avoid receiving notifications upon recovery, you can utilize the "Grace period" feature available in the "Advanced settings" section for each resource. By setting a specific grace period, our system will wait for the resource to recover within that adjusted time frame before triggering any notifications. This allows you to avoid unnecessary notifications for resources that quickly bounce back after a temporary downtime.

Pinghome notified us that my website is down. From our side it is working but because of some issues it responds too slower than usual. What is the reason?

Pinghome is monitoring your website and if your website responds slower than 30 seconds, we detect it as a timeout and we notify you. You can check your website status in Pinghome dashboard.

What user agents does Pinghome use to check my website?

We use our own user agents, most common one is Pinghome/1.0.0

How can I whitelist Pinghome bot?

For allowing us to check your resources please navigate to your firewall rules and add Pinghome/1.0.0 as a user agent. If you would like to specify a custom user agent (example: Pinghome/1.0.0 Bot (some unique text)) for your resources, please contact us.

From which IP addresses are you checking the URLs?

We strongly recommend configuring your firewall to allow our User-Agent, as our IP addresses may change periodically. But, you can also refer to the list of our IP addresses, which is available at https://www.pinghome.io/ips.txt .

I do not want to get notified about my website status. What can I do?

You are getting notifications about your website status by default. You can pause them in your resources page or simply delete all your resources. If you still get notifications, please contact us.

How can I delete my account?

To delete an account, you can use the customer settings menu from the console.

Update On Our Pricing & New Add-Ons

Latest updates

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Apr 01, 2026

Adjusted pricing & new Add-On credits

We have made necessary adjustments to our pricing due to significant cost increases across the IT sector. We understand that price changes can be challenging for our customers, and we want to assure that this decision was made carefully. We remain committed to offering a competitive price-to-performance balance, with all current prices available on our pricing page.

As part of this change, certain features are no longer included in standard plans and must be purchased separately through the new Add-Ons feature — giving our customers more flexibility to pay only for what they actually use.

What's changing

Updated plan prices

All plan prices have been adjusted across Starter, Basic, and Pro tiers. Yearly pricing has been updated proportionally. The full pricing breakdown is available on our pricing page.

Add-On credits

Some features are no longer bundled with standard plans and are now available as Add-On credits. Add-Ons give our customers the flexibility to get only what they need without changing their plan. Credits are activated immediately after purchase and added to the subscription according to the recurring payment period.

SMS Add-On

SMS is now available as a dedicated SMS Add-On. Our customers can purchase SMS credits separately and use them according to their needs without being tied to a fixed allocation in their plan.